Privacy policy

Byapar ePartner is operated by Byapar eKhata Pvt. Ltd. (“we”, “us”). Byapar ePartner is the app for partners — the people who introduce businesses to Byapar eKhata and earn commission when those businesses subscribe. We are the data controller for the personal information described in this policy.

This policy covers the Byapar ePartner mobile applications for Android and iOS, and any partner pages we provide on this website. It does not cover the Byapar eKhata app used by the businesses you refer; that product has its own privacy policy. If you also use Byapar eKhata to keep books for a business of your own, that policy applies to your business records and this one applies to your partner account.

Questions about this policy, or a request about your information, can be sent to [email protected] or to Putalisadak, Kathmandu 44600, Nepal.

Account and sign-in details

Your full name; your mobile number, which is used to sign in with a one-time code; your email address if you provide one; your preferred language; a password if you choose to set one, which we store only as a hash; and a profile photo, city, district or address if you add them. If you sign in with Google or Apple, we receive the account identifier and the name and email address those services share with us.

Partner and commission records

Your referral code; the businesses attributed to you and when they joined; the plan each one is on and whether that subscription is active; the commission each one generates; your rank in the programme; your wallet balance; and every movement in that wallet. These records are what your dashboard, statements and payouts are calculated from.

Payout details

When you request a payout we record the amount, the status of the request and any note you add. To pay you, we also hold the account details you give us for that purpose — for example the account name and number for a bank transfer. We do not collect your bank passwords, wallet PINs or full card numbers.

Device, technical and usage information

Device model and manufacturer, operating system and version, app version and build, language and time zone, IP address, a device identifier we use to bind your sessions, and your push notification token. We also receive crash reports and diagnostic logs, and aggregate information about which screens and features are used.

Communications

Messages you send to our support team, and a record of the notifications and messages we send to you, including whether they were delivered.

For each business attributed to you we hold its name, mobile number, address, the plan it is on, whether that subscription is active, and the commission it generates. We show you that much so you can confirm a referral was recorded correctly, see which of your clients are still subscribed, and understand what you are being paid for.

You do not receive the business’s ledgers, invoices, customers, payments or any other financial records. Those belong to the business and are covered by its own agreement with us.

Because this information belongs to someone else, use it only to contact that business about its Byapar eKhata subscription. Do not use it for your own marketing, pass it to anyone else, copy it into a mailing list, or keep it after the business stops being your referral.

Where a referral reaches you through the customer referral programme rather than directly, the referral record also shows the name of the customer who made the introduction.

• To create and secure your account, and to verify you when you sign in.
• To attribute referrals to you — and to make sure the same business is not credited twice or to the wrong partner.
• To calculate commission, rank, wallet balances and payouts, and to produce your statements.
• To show your dashboard, referrals and growth analytics.
• To publish the partner leaderboard described below.
• To send you notifications about new referrals, commission and payouts, where you have allowed notifications.
• To answer your support requests and resolve disputes about attribution or payment.
• To detect and prevent abuse — self-referrals, duplicate accounts, fictitious businesses and attempts to manipulate commission.
• To keep the service secure and to investigate incidents.
• To meet tax, accounting and other legal obligations that apply to us.
• To understand how the app is used so that we can improve it.

We do not sell your personal information, and we do not use it for third-party advertising.

We publish a leaderboard of partners on this website. It can be read without signing in. If your account passes the programme’s minimum for inclusion — currently 100 active clients — the leaderboard shows your name, your referral code, your rank title, the number of your active clients, your total commission and your earnings for the current month. It does not show your mobile number, email address, home address or payout details.

Separately, when someone checks a referral code, they see the name and mobile number registered to that partner account, so the business can confirm who is introducing them. A referral code is made to be shared, but treat your code and the figures attached to it as public.

If you would rather not appear on the leaderboard, write to [email protected] and we will remove you from it. Being removed does not affect your account, your referrals or your commission.

We process your information because it is necessary to perform the agreement you have with us as a partner, because we have a legitimate interest in running and securing the partner programme, because you have given consent (for example for push notifications), or because the law requires it. Where processing relies on consent, you may withdraw it at any time without affecting what you have already earned or the service you have already received.

We share information only where it is needed, and only with parties who are bound to protect it.

We may publish aggregated statistics — for example the number of active partners or the total commission paid — but never your individual figures outside the leaderboard described above.

We keep your account, referral and wallet records for as long as your partner account is open. Commission and payout records are kept after your account closes for as long as tax and accounting law requires, and for as long as we may need them to resolve a dispute about attribution or payment.

Your entry disappears from the leaderboard as soon as your account is closed or no longer meets the threshold.

Backups are retained on a rolling cycle and are overwritten as part of normal operation. Records in backups are not used for any other purpose.

Traffic between the app and our servers is encrypted in transit, and your records are encrypted at rest. Signing in uses a one-time code sent to your mobile number; if you set a password it is stored only as a hash.

Sessions use short-lived access tokens and refresh tokens that rotate on every use. Tokens are stored hashed, are bound to the device that created them, and presenting one that has already been rotated revokes the whole session. Sign-in and other sensitive endpoints are rate limited. Deletes are soft, so a mistake is recoverable rather than final, and every request carries an identifier so that support can trace an issue precisely.

Staff access to partner records is limited to the people who administer the programme.

No system is perfectly secure. Keep your device locked, do not share one-time codes, and tell us promptly if you suspect someone else has access to your account.

• Access. Ask us what personal information we hold about you.
• Correction. Correct inaccurate details, or edit them yourself in the app.
• Export. Ask for a statement of your referrals, commission and payouts.
• Deletion. Close your partner account and have your information deleted, subject to the retention described above.
• Withdraw consent. Turn notifications off in the app or in your device settings, and ask us to remove you from the leaderboard.
• Object or restrict. Ask us to stop or limit a particular use of your information.

Write to [email protected] to make a request. We will respond within 30 days. If you are not satisfied with our response, you may raise the matter with the relevant authority in Nepal.

To close your partner account, write to [email protected] from the email address on your account, or call +977 9800 000 000. We will ask you to confirm the request from the mobile number registered to the account, so that nobody else can close it.

When your account is closed we delete or anonymise:

• your name, mobile number, email address and profile photo;
• your referral code, and your entry on the leaderboard;
• your device tokens and every active session.

We keep:

• commission, wallet and payout records, for as long as tax and accounting law requires and so that a dispute about payment can still be settled;
• a record of referrals that were paid, so that they cannot be credited a second time.

We will action a deletion request within 30 days. Copies held in backups are removed as the backup cycle rolls over.

Closing your Byapar ePartner account does not close a separate Byapar eKhata business account, and closing a Byapar eKhata account does not close your partner account. Ask us to close both if that is what you intend.

Byapar ePartner is a business programme and is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will remove it.

Your data is stored on infrastructure that may be located outside Nepal, including with cloud providers. Where information is transferred abroad, we require the recipients to protect it to a standard consistent with this policy and with applicable law.

Our website uses only the cookies and local storage needed to make the site work and to understand, in aggregate, which pages are useful. We do not use advertising cookies and we do not sell audience data. You can block cookies in your browser, though parts of the site may then behave differently. The app itself does not use advertising identifiers to track you across other companies’ apps or websites.

We may update this policy as the programme or the law changes. When we make a material change we will notify you in the app before it takes effect. The date at the top of this page always shows the current version.

For any question about this policy or your information:

Byapar eKhata Pvt. Ltd.
Putalisadak, Kathmandu 44600, Nepal
Email: [email protected]
Support: [email protected]
Phone: +977 9800 000 000